At GEDEX DISTRIBUTION, customer satisfaction is our top priority. We are committed to providing first-class financial services and ensuring that our customers receive the expected value from our market solutions and investment services. This Refund Policy outlines the circumstances under which refunds may be requested and processed.
We understand that business needs can change, and we are dedicated to accommodating our customers' requests while maintaining fair and transparent policies. This policy applies to all services and fees of GEDEX DISTRIBUTION.
To be eligible for a refund, the following conditions must be met:
Timing requirements:
Service condition requirements:
Required documentation:
The following services and fees are generally non-refundable:
Please note that certain services may no longer be eligible for refund once specific milestones are reached or third-party obligations are incurred.
To request a refund, please follow these steps:
Step 1: Contact our Support Team Send an email to info@bpce-energeco.it.com or call +33 (0)1 58 32 80 80 to submit the refund request. Please provide your account information and the reason for the refund request.
